Shipping & Returns
We aim to dispatch orders within 24 hours, and will send a confirmation email as soon as your order has been sent. If you order after 3pm Friday then your order will leave on the following Monday.
Postage will be provided by ROYAL MAIL, a signed and/or signed and tracked service. For Ireland and UK you order will usually arrive within 2 working days after you receive shipping confirmation. For Europe please allow 3-4 working days and Rest of World please allow 1-2 weeks.
You will receive tracking information once you order has been shipped.
Please ensure you provide a valid email address and telephone number when you order – we may need this information to contact you should any issues arise that could affect delivery time.
- Ireland and UK €5
- Europe €9
- Rest of World €15 *
* All applicable import duties are to be paid by the customer upon receipt.
For the next few weeks local pickup will be at 87 Bowtown Road, Newtownards, Co Down, BT23 8SL, Northern Ireland, United Kingdom. Unfortunately during this time pickup from Dun Laoghaire, South Dublin will not be available. We apologise for any inconvenience.
If you wish to avail of local pick-up please select 'Free Collection - Newtownards, Co Down’ as option at the checkout, this will waiver delivery fees and your order will be held for you to collect. Please get in touch and we will let you know which days are suitable to collect your order. Best times are Monday to Friday 10am – 1pm but please let us know you are coming to ensure someone will be there. For more details email us at email@example.com.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused, with all labels intact and in original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.
When returning or exchanging items, the customer is responsible for all shipping costs. We cover the shipping costs for faulty products only.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred) as appropriate. Refunds will be made to the original purchaser’s card excluding shipping costs and processed within 30 days on receipt of returned item(s).
The Little Wooden Peg, 87 Bowtown Road, Newtownards, Co Down, BT23 8SL, Northern Ireland, United Kingdom.
Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.
We check every item before dispatch but if you are unhappy with anything you receive, please do email us immediately and let us know.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/items.