Shipping & Returns
Orders are processed Monday to Friday. We do appreciate your patience and promise we are working as safely and as effectively as possible.* You will receive a confirmation email with tracking information as soon as your order has been shipped.
* Please note during busy times such as collection launches, Christmas etc. orders will take slightly longer to process.
Shipping will be provided by GLS or AN POST. For Ireland your order will usually arrive within 2-3 working days after you receive shipping confirmation. For Europe please allow 3-5 working days and Rest of World please allow 1-2 weeks.*
* Delivery within Ireland is generally operating as normal however all international orders will be dependent on each country's covid restrictions, there may be delays with shipments entering your country and being processed through customs. We appreciate your patience.
Please ensure you provide a valid email address and telephone number when you order - we may need this information to contact you should any issues arise that could affect delivery time.
- Ireland €5
- Northern Ireland €5
- UK €12 **
- Europe €9
- Rest of World €16 **
** All applicable import duties are to be paid by the customer upon receipt.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused, with all labels intact and in original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.
Please note there is no exchange or refund on swimwear, underwear or hair accessories.
When returning or exchanging items, the customer is responsible for all shipping costs. We cover the shipping costs for faulty products only.
International customers will be liable for all return costs including shipping, customs charges and any processing fees issued by the postal service chosen for the return. If The Little Wooden Peg pays these fees on your behalf the amount will be deducted from your refund.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred) as appropriate. Refunds will be made to the original purchaser’s method of payment excluding shipping costs and processed within 30 days on receipt of returned item(s).
The Little Wooden Peg, 55 George's Street Upper, Dun Laoghaire, Co Dublin, A96 DK26, Ireland.
Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.
We check every item before dispatch but if you are unhappy with anything you receive, please do email us immediately and let us know.
RETURNS IN STORE
Returned items must be in their original condition and returned to us within 28 days from date of purchase. Returned items must be unused, with all labels intact and in original packaging.
Returned goods can be exchanged or a credit note issued. Please note we do not offer a refund on in store purchases.
We cannot accept returns without a valid store receipt.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/items.