SHIPPING
Orders are shipped from Ireland. Your lovely orders are processed Monday to Friday. You will receive a confirmation email with tracking information as soon as your order has been shipped.
* Please note during busy times such as collection launches, Christmas etc. orders will take slightly longer to process.
Shipping will be provided by GLS or AN POST. For Ireland your order will usually arrive within 2-3 working days after you receive shipping confirmation. For Europe please allow 3-5 working days and Rest of World please allow 10 working days.
Please ensure you provide a valid email address and telephone number when you order - we may need this information to contact you should any issues arise that could affect delivery time. Once shipping confirmation is sent your order cannot be adjusted or cancelled.
- Ireland €6
- Northern Ireland €6
- UK €15 **
- Europe from €12 **
- Rest of World from €20 **
** All applicable import duties are to be paid by the customer upon receipt.
At brand (Misha & Puff, Soor Ploom and Apolina) launch times please check your order carefully before checking out to ensure you have the pieces you want. Please note we are NOT able to alter or cancel orders after they have been placed during busy launch times.
ONLINE RETURNS
HOLIDAY SEASON RETURNS POLICY
We have extended our returns policy for the Holiday Season, any purchases from 10th November can be returned up to the 14th January with valid receipt or gift receipt.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused, with all labels intact and in original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.
No return or exchange on swimwear, underwear, earrings or hair accessories.
When returning or exchanging items, the customer is responsible for all shipping costs. We cover the shipping costs for faulty products only.
International customers will be liable for all return costs including shipping, customs charges and any processing fees issued by the postal service chosen for the return. If The Little Wooden Peg pays these fees on your behalf the amount will be deducted from your refund.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred, eg. customs charges) as appropriate. Refunds will be made to the original purchaser’s method of payment excluding shipping costs and processed within 30 days on receipt of returned item(s).
Returns address:
The Little Wooden Peg
55 George's Street Upper
Dun Laoghaire
Co Dublin
A96 DK26
Ireland
Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.
We check every item before dispatch but if you are unhappy with anything you receive, please do email us immediately and let us know.
RETURNS IN STORE
HOLIDAY SEASON RETURNS POLICY
We have extended our returns policy for the Holiday Season, any purchases from 10th November can be returned up to the 14th January with valid receipt or gift receipt.
Returned items must be in their original condition and returned to us within 28 days from date of purchase. Returned items must be unused, with all labels intact and in original packaging.
Returned goods can be exchanged or a credit note issued. Please note we do not offer a refund on in store purchases.
We cannot accept returns without a valid store receipt.
TRADE DESCRIPTION
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.
STOCK AVAILABILITY
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/items.
